Privacy Policy

Last updated: April 2026

The Buyers Haus ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What information we collect

We may collect the following types of personal information:

• Name and contact details (email address, phone number, postal address)
• Information about your property search, brief, and purchase intentions
• Financial information where relevant to assessing your requirements (e.g. budget range, finance status)
• Correspondence and communications between you and us
• Website usage data collected automatically (see Cookies section below)

We only collect personal information that is reasonably necessary for our services or is required by law.

2. How we collect information

We collect information directly from you when you:

• Submit an enquiry through our website
• Book a discovery call or consultation
• Complete our onboarding or buyer brief forms
• Contact us by phone, email, or any other means
• Engage us to provide services

We may also collect information from third parties such as referral partners (e.g. mortgage brokers, conveyancers) where you have consented to such referral.

3. How we use your information

We use your personal information to:

• Provide and administer our buyer representation services
• Respond to your enquiries and communicate with you
• Assess your property requirements and provide strategic advice
• Manage our business operations and improve our services
• Comply with legal and regulatory obligations
• Send you relevant information about our services where you have consented

We will not use your personal information for purposes other than those for which it was collected, except with your consent or as required or permitted by law.

4. Disclosure of your information

We may disclose your personal information to:

• Third-party service providers who assist us in operating our business (e.g. IT providers, CRM platforms), subject to appropriate confidentiality obligations
• Referral partners where relevant to your engagement and with your knowledge
• Professional advisers such as lawyers or accountants in connection with our services
• Regulatory bodies or law enforcement agencies where required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Overseas disclosure

Some of the third-party platforms we use (such as cloud-based CRM or booking tools) may store data on servers located overseas, including in the United States. Where this occurs, we take reasonable steps to ensure those providers handle your information in accordance with the APPs or equivalent standards.

6. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes using secure systems, limiting access to authorised personnel, and reviewing our security practices regularly.

However, no method of transmission over the internet is completely secure. While we take all reasonable precautions, we cannot guarantee the absolute security of information transmitted to us electronically.

7. Cookies and website analytics

Our website may use cookies and similar technologies to improve your browsing experience and analyse site usage. Cookies are small data files stored on your device. You can control cookies through your browser settings, though disabling certain cookies may affect site functionality.

We may use analytics tools (such as Google Analytics) to collect non-personally identifiable information about how visitors use our website. This data is used only in aggregate form to improve our website.

8. Access and correction

You have the right to request access to the personal information we hold about you, and to request that inaccurate, incomplete, or outdated information be corrected. To make such a request, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with the APPs.

In some circumstances, we may refuse access where permitted by law, and we will explain our reasons for doing so.

9. Complaints

If you believe we have not handled your personal information in accordance with this policy or the APPs, you may contact us to raise a complaint. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website with the date of last update noted above. We encourage you to review this policy periodically.

11. Contact us

For any privacy-related enquiries, access requests, or complaints, please contact:

The Buyers Haus
Email: [email protected]
Phone: 0426 234 035